Supervise and coordinate the activities of clerical and administrative support workers.
|$43,510.00||Median Annual Wage||37,000||Average Job Openings Per Year|
|2.8||Average Unemployment Percentage||28.1||Percentage That Completed High School|
|1,000||Employment Numbers in 2006||43.1||Percentage That Had Some College|
|1,000||Employment Numbers in 2016 (est.)||28.9||Percentage That Went Beyond College Degree|
Accounts Payable Supervisor
Accounts Receivable Manager
Administrative Assistant to the Dean
Administrative Services Director
Auto Club Safety Program Coordinator
Automobile Club Safety Program Coordinator
Automotive Service Advisor
Automotive Service Writer
Baggage and Mail Agent
Billing Department Supervisor
Billing Services Manager
Boxing and Pressing Supervisor
Business Services Supervisor
Call Center Director
Central Office Operator Supervisor
Chief Clerk, Measurement Department
Chief Clerk, Print Shop
Chief Load Dispatcher
Civil Process Supervisor
Clinical Services Director
Coin Machine Collector Supervisor
Communication Center Coordinator
Complaint Evaluation Supervisor
Control Board Operator
Control Clerk, Head
Cost and Sales Record Supervisor
Cost Control Supervisor
Crew Scheduler, Chief
Customer Care Manager
Customer Service Administrator
Customer Service Director
Customer Service Manager
Customer Service Officer
Customer Service Representative Supervisor
Customer Service Supervisor
Dispatcher, Chief, Service or Work
Dispatcher, Service, Chief
Executive Vice President
Field Service Manager
Film Vault Supervisor
Financial Aid Director
Floor Space Allocator
Front End Manager
General Accounting Manager
Group Chief Operator
Head Stock Transfer Clerk
Hospital Admissions Officer
Human Resources Director
Human Resources Manager
Inventory Management Specialist
Learning Center Coordinator
Linen Room Supervisor
Manager, Central Supply
Manager, Customer Service
Manager, Flight Reservations
Manager, Inventory Control
Manager, Inventory Specialist
Manager, Office, with Administrative, Supervisory, or Managerial Duties
Manager, Operators School
Manager, Pay Station Department
Manager, Statement Clerks
Manager, Stock Room
Manager, Tool Crib
Medical Billing Manager
Medical Billing Supervisor
Meter Reader, Chief
Office Services Supervisor
Office Supervisor, Animal Hospital
Operations Vice President
Order Dispatcher, Chief
Patient Care Coordinator
Payroll Clerk, Chief
PBX Supervisor (Private Branch Exchange Supervisor)
Petroleum Inspector Supervisor
Proof Machine Operator Supervisor
Public Service Director
Purchasing and Claims Supervisor
Sack Department Supervisor
Secretary of Police
Service Observer, Chief
Shipping and Receiving Supervisor
Shipping Receiving Manager
Staff Services Manager
Stock Control Supervisor
Supervisor, Accounting Clerks
Supervisor, Accounts Payable
Supervisor, Accounts Receivable
Supervisor, Advertising Dispatch Clerks
Supervisor, Agency Appointments
Supervisor, Airline, Reservations, Ticket Sales, Etc.
Supervisor, Assembly Stock
Supervisor, Audit Clerks
Supervisor, Baggage Agent
Supervisor, Bookkeeping Clerks
Supervisor, Central Office Telephone Operators
Supervisor, Central Supply
Supervisor, Central Supply Technician
Supervisor, Claims Adjuster
Supervisor, Classified Advertising
Supervisor, Coding Clerks
Supervisor, Computer Operations
Supervisor, Contact and Service Clerks
Supervisor, Correspondence Section
Supervisor, Credit and Loan Collections
Supervisor, Customer Complaint Service
Supervisor, Customer Records Division
Supervisor, Customer Services
Supervisor, Data Control Clerk
Supervisor, Data Entry
Supervisor, Data Processing
Supervisor, Delivery Department
Supervisor, Food Checkers and Cashiers
Supervisor, Force Adjustment
Supervisor, Gate Services
Supervisor, Home Energy Consultant
Supervisor, Hotel or Motel, Front Desk
Supervisor, Inventory Control
Supervisor, Keypunch Operators
Supervisor, Lending Activities
Supervisor, Machine Records Units
Supervisor, Mail Carriers
Supervisor, Mail Clerks
Supervisor, Mail Handlers, Sorting Mail
Supervisor, Marking Room
Supervisor, Meter Readers
Supervisor, Money Room
Supervisor, Order Takers
Supervisor, Passenger Service
Supervisor, Personnel Clerks
Supervisor, Policy Change Clerks
Supervisor, Production Clerks
Supervisor, Production Control
Supervisor, Public Message Service
Supervisor, Real Estate Office
Supervisor, Safety Deposit
Supervisor, Securities Vault
Supervisor, Space Control
Supervisor, Statement Clerks
Supervisor, Steno Pool
Supervisor, Survey Workers
Supervisor, Switchboard Operator
Supervisor, Telegraphic Typewriter Operators
Supervisor, Telephone Clerks
Supervisor, Telephone Information
Supervisor, Telephone Operators
Supervisor, Telephone Order
Supervisor, Telephone Solicitor
Supervisor, Ticket Sales
Supervisor, Toll Collector
Supervisor, Transcribing Operators
Supervisor, Travel Information Center
Supervisor, Trust Accounts
Supervisor, Typing Pool
Supervisor, Underwriting Clerks
Supervisor, Want Ad
Supervisor, Ward Service
Supervisor, Word Processing
Technical Services Team Leader
Telephone Operator, Chief
Tool Crib Supervisor
Transfer Clerk, Head
Typing Section Chief
Workforce Services Supervisor
Most firms fill office and administrative support supervisory and managerial positions by promoting office or administrative support workers from within their organizations. To become eligible for promotion to a supervisory position, administrative support workers must prove they are capable of handling additional responsibilities.
Education and training. Many employers require office and administrative support supervisors and managers to have postsecondary trainingand in some cases, an associate or even a bachelor’s degree. Good working knowledge of the organization’s computer system is also an advantage. In addition, supervisors must pay close attention to detail in order to identify and correct errors made by the staff they oversee.
Most office and administrative support worker supervisors and managers are promoted from within the company. Several years of on-the-job experience are usually the best preparation to become a supervisor or manager. After acquiring some experience, the employee should have a thorough knowledge of other personnel and company operations.
Administrative support workers with potential supervisory abilities may be given occasional supervisory assignments. To prepare for full-time supervisory duties, workers may attend in-house training or take courses in time management, project management, or interpersonal relations.
Other qualifications. When evaluating candidates, supervisors look for strong teamwork, problem-solving, leadership, and communication skills, as well as determination, loyalty, poise, and confidence. They also look for more specific supervisory attributes, such as the ability to organize and coordinate work efficiently, to set priorities, and to motivate others. Increasingly, supervisors need a broad base of office skills coupled with personal flexibility to adapt to changes in organizational structure and move among departments when necessary.
Advancement. For office and administrative supervisors and managers promoted from within, advancement opportunities may be limited without a postsecondary degree, depending on the company. The knowledge required to move into more business and financial related occupations may not necessarily be learned through working in an office or administrative occupation.
In some managerial positions, office and administrative support supervisor positions are filled with people from outside the organization. These positions may serve as entry-level training for potential higher level managers. New college graduates may rotate through departments of an organization at this level to learn the work of the organization before moving on to a higher level position.
All organizations need timely and effective office and administrative support to operate efficiently. Office and administrative support supervisors and managers coordinate this support. These workers are employed in virtually every sector of the economy, working in positions as varied as teller supervisor, customer services manager, or shipping and receiving supervisor.
Although specific functions of office and administrative support supervisors and managers vary significantly, they share many common duties. For example, supervisors perform administrative tasks to ensure that their staffs can work efficiently. Equipment and machinery used in their departments must be in good working order. If the computer system goes down or a fax machine malfunctions, the supervisors must try to correct the problem or alert repair personnel. They also request new equipment or supplies for their department when necessary.
Planning work and supervising staff are key functions of this job. To do these effectively, the supervisor must know the strengths and weaknesses of each member of the staff, as well as the results required and time allotted to each job. Supervisors must make allowances for unexpected staff absences and other disruptions by adjusting assignments or performing the work themselves if the situation requires it.
After allocating work assignments and issuing deadlines, office and administrative support supervisors and managers oversee the work to ensure that it is proceeding on schedule and meeting established quality standards. This may involve reviewing each person’s work on a computeras in the case of accounting clerksor listening to how a worker deals with customersas in the case of customer services representatives. When supervising long-term projects, the supervisor may meet regularly with staff members to discuss their progress.
Office and administrative support supervisors and managers also evaluate each worker’s performance. If a worker has done a good job, the supervisor indicates that in the employee’s personnel file and may recommend a promotion or other award. Alternatively, if a worker is performing inadequately, the supervisor discusses the problem with the employee to determine the cause and helps the worker to improve his or her performance. This might require sending the employee to a training course or arranging personal counseling. If the situation does not improve, the supervisor may recommend a transfer, demotion, or dismissal.
Office and administrative support supervisors and managers usually interview and evaluate prospective employees. When new workers arrive on the job, supervisors greet them and provide orientation to acquaint them with their organization and its operating routines. Some supervisors may be actively involved in recruiting new workersfor example, by making presentations at high schools and business colleges. They also may serve as the primary liaisons between their offices and the general public through direct contact and by preparing promotional information.
Supervisors help train new employees in organization and office procedures. They may teach new employees how to use the telephone system and operate office equipment. Because most administrative support work is computerized, they also must teach new employees to use the organization’s computer system. When new office equipment or updated computer software is introduced, supervisors train experienced employees to use it efficiently or, if this is not possible, arrange for their employees to receive special outside training.
Office and administrative support supervisors and managers often act as liaisons between the administrative support staff and the professional, technical, and managerial staff. This may involve implementing new company policies or restructuring the workflow in their departments. They also must keep their superiors informed of their progress and any potential problems. Often, this communication takes the form of research projects and progress reports. Because supervisors and managers have access to information such as their department’s performance records, they may compile and present these data for use in planning or designing new policies.
Office and administrative support supervisors and managers also may have to resolve interpersonal conflicts among the staff. In organizations covered by union contracts, supervisors must know the provisions of labor-management agreements and run their departments accordingly. They also may meet with union representatives to discuss work problems or grievances.
Work environment. Office and administrative support supervisors and managers are employed in a wide variety of work settings, but most work in clean and well-lit offices that usually are comfortable.
Most office and administrative support supervisors and managers work a standard 40-hour week. However, some organizations operate around the clock, so some supervisors may have to work nights, weekends, and holidays. Sometimes, supervisors rotate among the three 8-hour shifts in a workday; in other cases, shifts are assigned on the basis of seniority.
Median annual earnings of office and administrative support supervisors and managers were $43,510 in May 2006; the middle 50 percent earned between $33,730 and $56,130. The lowest paid 10 percent earned less than $26,530, while the highest paid 10 percent earned more than $71,340. In May 2006, median annual earnings in the industries employing the largest numbers of office and administrative support supervisors and managers were:
|Management of companies and enterprises||$49,160|
|General medical and surgical hospitals||44,250|
|Offices of physicians||42,110|
|Depository credit intermediation||40,900|
In addition to typical benefits, some office and administrative support supervisors and managers, particularly in the private sector, may receive additional compensation in the form of bonuses and stock options.
Employment of office and administrative support supervisors and managers is expected to grow more slowly than the average for all occupations through the year 2016. Keen competition is expected for prospective job applicants.
Employment change. Employment is expected to grow by 6 percent during the 2006-16 period, which is more slowly than the average for all occupations. Employment of office and administrative support supervisors and managers is determined largely by the demand for administrative support workers. New technology should increase office and administrative support workers’ productivity and allow a wider variety of tasks to be performed by people in professional positions. These trends will cause employment in some administrative support occupations to grow slowly or even decline. As a result, supervisors will direct smaller permanent staffssupplemented by increased use of temporary administrative support staffand perform more professional tasks. Office and administrative support managers will coordinate the increasing amount of administrative work and make sure that the technology is applied and running properly. However, organizational restructuring should continue to reduce employment in some managerial positions, distributing more responsibility to office and administrative support supervisors.
Job prospects. Like those seeking other supervisory and managerial occupations, applicants for jobs as office and administrative support worker supervisors and managers are likely to encounter keen competition because the number of applicants should greatly exceed the number of job openings. Besides the job openings arising from growth, a large number of openings will stem from the need to replace workers who transfer to other occupations or leave this large occupation for other reasons.
Office and administrative support supervisors and managers held 1.4 million jobs in 2006. Although jobs for office and administrative support supervisors and managers are found in practically every industry, the largest number are found in organizations with a large administrative support workforce, such as banks, wholesalers, government agencies, retail establishments, business service firms, health care facilities, schools, and insurance companies. Because of most organizations’ need for continuity of supervision, few office and administrative support supervisors and managers work on a temporary or part-time basis.