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Customer Service Rep 1

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Basic Job Info

 
Location
US-AZ-Tempe
 
Begin Date
2/19/2019
 
End Date
3/18/2019
 
Base Pay
N/A
 
Employment Type
Contract to Hire
 
Manages Others
False
 
Relocation Covered
False

Job Description

Duration               12 Months (Temp to Hire)

Schedule              8:00-5:00 PM

Location               Tempe, AZ 85282

 

Job Description:

 

Responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Education/Experience:

High School Diploma or equivalent.

 

Entry level to 2 years customer service related experience required.

 

Skills and Competencies:

Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

Ability to work independently and manage ones time.

Ability to accurately document and record customer/client information.

Previous experience with computer applications, such as MS Outlook or data entry software.

 

Major Job Duties and Responsibilities:

Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

Refer unresolved customer grievances to designated departments for further investigation.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

 

  • Answering Inbound calls
  • Handling Walk-in customers
  • Looking up parts
  • Answering emails
  • Assisting with warranties
  • Handling part orders
  • Microsoft Excel Skills required
  • Degree not required
  • Customer Service experience is required
  • Automotive part experience would be highly preferred
  • HVAC experience would be a huge plus
  • Parts experience would be highly preferred
  • Growth within previous positions
  • Microsoft Excel Skills required
  • Customer Experience is required
  • Organizational Skills

Job Requirements

  • Answering Inbound calls
  • Handling Walk-in customers
  • Looking up parts
  • Answering emails
  • Assisting with warranties
  • Handling part orders
  • Microsoft Excel Skills required
  • Degree not required
  • Customer Service experience is required
  • Automotive part experience would be highly preferred
  • HVAC experience would be a huge plus
  • Parts experience would be highly preferred
  • Growth within previous positions
  • Microsoft Excel Skills required
  • Customer Experience is required

Apply button 5fe10ae9207edfa7038eb6a5b03303603ff6e003cddc11e21579c3c21bf1ad16

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