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Inside Sales Representative

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Basic Job Info

 
Company
 
Location
VN-Ho Chi Minh City
 
Job Type
 
Begin Date
11/10/2018
 
End Date
12/9/2018
 
Base Pay
N/A
 
Employment Type
Full-Time
 
Manages Others
False
 
Relocation Covered
False

Job Description

Summary

The Telesales Representative is responsible for retaining and growing customer business using telephone. He/She uses available resources to learn the customers’ business and identify business needs, and then proactively contacts customers to position UPS products and services to meet those needs. He/She is responsible for prioritizing customer opportunities and focusing attention on accounts with the greatest opportunity and likelihood of success. He/She answers customer questions as required to support customer business and resolves billing issues as needed.

Responsibilities

  • Uses Sales Tool for Customer Research and Sales Strategy Development
  • Identifies and Addresses Customers' Business Needs: Contacting customers via telephone communication by using questioning techniques to learn about customer business, shipping or other UPS service needs
  • Manages Accounts and resolves customer issues: Responding to customer questions, complaints, inquiries in a timely and accurate manner; resolving customer claims and damages
  • Coordinates with other UPS Sales Functions
  • Stay current with UPS and competitor products and services
  • Ensures contractual compliance/securing new contracts
  • Understanding competitor strategies, capabilities and pricing patterns in order to position UPS products advantageously
  • Completing administrative tasks in a timely and accurate manner

Job Requirements

  • Minimum a Degree in Business Administration or related discipline
  • 1 year experience in telephoning selling skill, preferably in Air Express/Logistics or Transportation industry
  • An understanding of local business environment is priority
  • Good interpersonal and communication skills
  • Dynamic, aggressive and dedicated personality
  • Good written and spoken English
  • Excellent computer skills and knowledge in MS Office

Job Requirements

 
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