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Inside Sales Representative

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Basic Job Info

VN-Ho Chi Minh City
Job Type
Begin Date
End Date
Base Pay
Employment Type
Manages Others
Relocation Covered

Job Description


The Telesales Representative is responsible for retaining and growing customer business using telephone. He/She uses available resources to learn the customers’ business and identify business needs, and then proactively contacts customers to position UPS products and services to meet those needs. He/She is responsible for prioritizing customer opportunities and focusing attention on accounts with the greatest opportunity and likelihood of success. He/She answers customer questions as required to support customer business and resolves billing issues as needed.


  • Uses Sales Tool for Customer Research and Sales Strategy Development
  • Identifies and Addresses Customers' Business Needs: Contacting customers via telephone communication by using questioning techniques to learn about customer business, shipping or other UPS service needs
  • Manages Accounts and resolves customer issues: Responding to customer questions, complaints, inquiries in a timely and accurate manner; resolving customer claims and damages
  • Coordinates with other UPS Sales Functions
  • Stay current with UPS and competitor products and services
  • Ensures contractual compliance/securing new contracts
  • Understanding competitor strategies, capabilities and pricing patterns in order to position UPS products advantageously
  • Completing administrative tasks in a timely and accurate manner

Job Requirements

  • Minimum a Degree in Business Administration or related discipline
  • 1 year experience in telephoning selling skill, preferably in Air Express/Logistics or Transportation industry
  • An understanding of local business environment is priority
  • Good interpersonal and communication skills
  • Dynamic, aggressive and dedicated personality
  • Good written and spoken English
  • Excellent computer skills and knowledge in MS Office

Job Requirements

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